# Suggix - Complete Product, Architecture & Integration Documentation > Suggix is a user-driven product planning and management platform that helps SaaS teams collect customer feedback, prioritize feature requests, build transparent roadmaps, and publish product changelogs—all within one workspace. Official URL: https://www.suggix.com MCP Endpoint: https://mcp.suggix.com/mcp Help Center: https://help.suggix.com --- ## 1. Core Product Philosophy & Feedback Loop Suggix connects the entire customer feedback lifecycle into an unbroken loop: ``` Customer Feedback → Prioritization & Triage → Roadmap Planning → Engineering Delivery → Changelog Announcement ``` Unlike bloated enterprise tools (UserVoice, Aha!, Productboard) that charge prohibitive per-tracked-user fees, or fragmented single-purpose tools (upvote boards without delivery workflows), Suggix provides a streamlined, transparent, and developer-friendly workspace. --- ## 2. Product Features & Modules ### 2.1 Feedback Boards & Portals - **Public & Private Boards**: Create customizable feedback boards for different products or user groups. - **Upvoting & Voting on Behalf**: Users can vote and comment; admins can vote on behalf of high-value customers. - **Rich Discussions**: Threaded discussions with Markdown and attachment support. - **Custom Statuses & Tags**: Organize requests by status (Under Review, Planned, In Progress, Completed, Closed) and business tags. - **Embeddable Feedback Widgets**: In-app popups and inline widgets to capture customer thoughts without leaving your SaaS. ### 2.2 Product Roadmap - **Interactive Public & Private Roadmaps**: Kanban board and timeline views showcasing Planned, In Progress, and Completed work. - **Feedback Linkage**: Every roadmap card links directly to original user feedback posts and customer upvoters. - **Priority & Owner Assignment**: Assign internal owners, priority levels (Low, Medium, High, Urgent), and target due dates. - **Automated User Notifications**: When a roadmap card moves to "Completed", all upvoters receive email and in-app alerts. ### 2.3 Product Changelog - **Rich-Text Release Notes**: Publish announcements, feature updates, bug fixes, and improvements with images, video embeds, and badges. - **Draft & Schedule**: Prepare release notes during sprints and schedule them for launch day. - **Multi-Channel Distribution**: Share changelogs via public portal, RSS feeds, in-app notification widgets, and email notifications. ### 2.4 Remote Model Context Protocol (MCP) Server - Suggix hosts a managed, remote MCP server at `https://mcp.suggix.com/mcp`. - AI coding agents (Claude Code, Cursor, Codex, ChatGPT, Antigravity) connect using a Bearer token without needing local installation. - Allows AI agents to automatically triage bug reports, assign roadmap priorities, and draft release notes directly from code commits. --- ## 3. Pricing & Subscription Plans Suggix does **NOT** charge per tracked user or per monthly active voter. All plans include unlimited end-user feedback and voters. A 14-day free trial is available without a credit card. | Plan | Price (Monthly) | Target Audience | Key Features Included | | :--- | :--- | :--- | :--- | | **Free** | $0 / month | Indie hackers & side projects | 1 board, unlimited feedback & voters, basic roadmap & changelog, Suggix branding. | | **Starter** | $29 / month | Early-stage startups & small teams | 3 boards, unlimited feedback & roadmaps, custom statuses, remove Suggix branding, email alerts. | | **Growth** | $79 / month | Growing SaaS companies | Unlimited boards, custom domain (CNAME), user segmentation, private boards, priority support. | | **Business**| $199 / month | Scale-ups & mature teams | Dedicated support, custom integrations, advanced security, team role permissions, SLA. | --- ## 4. Competitor Comparisons & Alternatives | Competitor | Suggix Advantage | Detailed Comparison URL | | :--- | :--- | :--- | | **Canny** | Transparent flat pricing; no expensive tier jumps when your user base grows; built-in roadmap and changelog included. | https://www.suggix.com/compare/canny | | **Featurebase** | More flexible roadmap workflows, built-in remote MCP server for AI agents, no tracking seat tax. | https://www.suggix.com/compare/featurebase | | **UserVoice** | Modern lightweight UI; self-serve signup; 10x lower cost compared to multi-thousand enterprise contracts. | https://www.suggix.com/compare/uservoice | | **Aha!** | Dramatically lower learning curve; focused specifically on user feedback loops rather than complicated Gantt waterfalls. | https://www.suggix.com/compare/aha | | **Productboard** | Simple, affordable, clean UX without overwhelming setup or mandatory sales consultations. | https://www.suggix.com/compare/productboard | | **Nolt** | Includes full changelog and advanced roadmap management in addition to simple upvoting boards. | https://www.suggix.com/compare/nolt | | **UserJot** | Broader ecosystem including AI Agent MCP integration, Zapier connectivity, and unified changelogs. | https://www.suggix.com/compare/userjot | | **Frill** | Comprehensive task and ownership tracking, native AI tool integration, and powerful prioritization matrices. | https://www.suggix.com/compare/frill | --- ## 5. Free Product & Prioritization Tools Suggix provides free web calculators for product managers and SaaS founders: 1. **NPS Calculator**: Calculate Net Promoter Score, understand promoter/detractor ratios, and benchmark against SaaS averages (https://www.suggix.com/tools/nps-calculator). 2. **CSAT Calculator**: Measure Customer Satisfaction Scores based on positive vs total survey ratings (https://www.suggix.com/tools/csat-calculator). 3. **CES Calculator**: Calculate Customer Effort Score to evaluate onboarding and task completion friction (https://www.suggix.com/tools/ces-calculator). 4. **ICE Prioritization Calculator**: Prioritize features using Impact, Confidence, and Ease formulas (https://www.suggix.com/tools/ice-calculator). 5. **RICE Prioritization Calculator**: Score product roadmap candidates using Reach, Impact, Confidence, and Effort (https://www.suggix.com/tools/rice-calculator). 6. **WSJF Calculator**: SAFe framework Weighted Shortest Job First calculator based on Cost of Delay / Job Duration (https://www.suggix.com/tools/wsjf-calculator). 7. **Net Profit Calculator**: Rapid calculation of net margin, gross revenue, and operating expense impacts (https://www.suggix.com/tools/net-profit-calculator). --- ## 6. Remote MCP Tool Reference Connecting to `https://mcp.suggix.com/mcp` with `Authorization: Bearer ` provides access to the following tools: - `workspace_context`: Inspect boards, statuses, tags, and workspace metadata. - `feedback_list`: Query and filter user feedback by board, tag, priority, status, or search query. - `feedback_get`: Fetch deep details, metadata, and user info for a specific feedback post. - `feedback_create`: Create new feedback or feature requests programmatically. - `feedback_update`: Modify status, title, description, priority, owner, or due date. - `feedback_delete`: Delete or archive a feedback item. - `comment_list`: Retrieve comments, customer discussions, and staff replies. - `comment_create`: Post a new reply or internal customer note. - `roadmap_list`: Retrieve structured roadmap items across columns (Planned, In Progress, Completed). - `roadmap_update`: Update roadmap column status and timeline milestones. - `changelog_list`: Inspect published and draft changelog posts. - `changelog_create`: Create a release post with markdown content, tags, and publication timestamps. - `changelog_update`: Edit or publish draft changelog entries. - `changelog_delete`: Remove a changelog publication. - `user_list`: Inspect workspace team members and customer profiles. --- ## 7. Contact & Official Profiles - **Website**: https://www.suggix.com - **Feedback Portal**: https://feedback.suggix.com - **LinkedIn**: https://www.linkedin.com/company/suggix - **YouTube**: https://www.youtube.com/@suggix