Blog
Insights on customer feedback, product strategy, SaaS growth, and building better user experiences.
Building Products
What Is SGI (Super General Intelligence)?
Artificial General Intelligence (AGI) has long been considered one of the biggest milestones in artificial intelligence. But what if AGI is not a distant future event? What if AI has already crossed the threshold in some of the most demandi
Mike Watson
October 13
Building Products
OpenAI Dots + Suggix: From Handling Feedback to Actually Fixing Problems
Yesterday, September 29, 2026, OpenAI officially introduced Dots, a new kind of AI assistant. In simple terms, Dots is quite different from the Codex you may already be using. Codex is more like an AI developer living on your own computer
Mike Watson
September 30
Building Products
How to Build a Positive Feedback Loop for Your SaaS Product
Customer feedback is more than a list of feature requests. For a SaaS product, a good feedback process can influence what you build, help prioritize your roadmap, and keep users engaged with the product. A simple feedback loop looks like
Mike Watson
September 20
Building Products
Startup founder customer discovery feedback loop best practices
For startups, the hardest part is often not whether you can build the product, but: Are you building something people actually need? Large companies can rely on their brand, distribution, and sales teams to create many opportunities for e
Mike Watson
September 20
Building Products
How I Use MCP to Turn Product Feedback Into Development Tasks
Customer feedback usually ends up in one place, while the actual development work happens somewhere else. A user reports a problem. Someone needs to read it, understand it, turn it into a development task, find the relevant code, make the
Mike Watson
September 17
Building Products
A Discussion on Self-Evolving SaaS Systems
GPT-6 Astra was just released recently, and people are saying it’s the generation closest to AGI so far. Does that mean AI won’t just be able to write code in the future, but potentially automate the entire software development lifecycle?
Mike Watson
September 11
Building Products
How to Collect, Organize, and Track Product Ideas
Product ideas pile up fast. They end up scattered across emails, Slack, support tickets, spreadsheets, and customer conversations. Without a clear system, it's easy to lose track of what customers want, which ideas are worth building,
Mike Watson
September 2
Building Products
Customer Feedback Management (CFM): How SaaS Teams Build Better Products with Customer Insights
Building a successful SaaS product is no longer about simply shipping more features. In today’s highly competitive software market, every company can build faster than ever before. AI-powered development tools have dramatically reduced the
Mike Watson
July 30
Comparisons
Codex vs Claude Code vs Antigravity: Which AI Coding Agent Is Best in 2026?
I spent the last few weeks building, debugging, and experimenting with Codex, Claude Code, and Antigravity to understand how they actually perform in real development workflows. In this comparison, I'll break down these three AI coding
Mike Watson
July 29
Comparisons
CSAT vs NPS vs CES: Complete Comparison Guide (2026)
If you’re measuring customer experience (CX), you’ve almost certainly encountered three metrics: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES) Although they’re often grouped together, thes
Mike Watson
July 9