Blog
Insights on customer feedback, product strategy, SaaS growth, and building better user experiences.
Comparisons
CSAT vs NPS vs CES: Complete Comparison Guide (2026)
If you’re measuring customer experience (CX), you’ve almost certainly encountered three metrics: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES) Although they’re often grouped together, thes
Mike
July 9
Building Products
ICE vs RICE vs WSJF: Which Prioritization Framework Should You Use?
When you’re building a product, one of the hardest questions isn’t what to build—it’s what to build first. Whether you’re a solo founder, startup team, product manager, or engineering lead, you’ll eventually face the same challenge: dozens
Mike
July 3
Comparisons
Jira vs Suggix: Which Feature Request & User Feedback Tool Is Better in 2026?
When people think about product management software, Jira is usually one of the first names that comes to mind. For years, it has been the go-to platform for software development teams managing bugs, sprint planning, and agile workflows. H
Mike
June 26
Comparisons
Best Feedback Tools for Small Businesses in 2026
Customer feedback is one of the most valuable assets a growing business can collect. Whether you’re building a SaaS product, an e-commerce store, or a digital service, understanding what customers want helps you prioritize features, reduce
Mike
June 9
Building Products
What Is Net Promoter Score (NPS)? Definition, Formula, and Examples
Customer loyalty is one of the most important indicators of long-term business success. While revenue, conversion rates, and retention metrics all provide valuable insights, they do not always reveal how customers truly feel about your prod
Mike
June 4
Building Products
How to Collect User Feedback with Google Forms (Step-by-Step Guide)
Collecting user feedback is one of the most effective ways to improve a product. Whether you’re building a SaaS, mobile app, or online service, feedback helps you understand what users actually need instead of relying on assumptions. For m
Mike
May 28
Comparisons
Productboard Pricing Explained (2026): Plans, Maker Seats, and Real Costs
If you’re evaluating Productboard, the pricing can feel straightforward at first — until your team starts growing. Productboard uses a per-maker pricing model, meaning costs scale based on how many people on your team need editing access.
Mike
May 21
Building Products
The AI-Era SaaS Growth Guide: Part V — Building a Long-Term SaaS Company
The AI era has fundamentally changed the SaaS industry. Software is becoming easier to build, faster to iterate, and harder to differentiate. AI coding tools can dramatically accelerate development. Foundation models allow startups to laun
Mike
May 15
Building Products
The AI-Era SaaS Growth Guide: Part IV — Retention, Expansion, and Revenue
Acquiring users is difficult. Keeping them is even more important. In the AI era, SaaS markets are becoming increasingly crowded. New competitors appear constantly, switching costs are lower in many categories, and users are overwhelmed wi
Mike
May 15
Building Products
The AI-Era SaaS Growth Guide: Part III — SaaS Acquisition Strategies in 2026
Acquiring users has become one of the hardest problems in modern SaaS. The AI era dramatically lowered the cost of building software, but it also created an explosion of competition. Thousands of AI-powered SaaS tools now compete for the s
Mike
May 15